All Systems Operational

About This Site

Welcome to Hopin's (https://hopin.com) status page.
If you find any issues using our platform, please reach us through support@hopin.com.

Home Page Operational
Registrations Operational
Payments Operational
Support via Live Chat Operational
90 days ago
99.41 % uptime
Today
Event Areas Operational
Reception Operational
Stage Operational
Video Operational
Sessions Operational
Attendee Networking Operational
Attendee Networking Video Operational
Booths Operational
Websocket / Chat Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 15, 2021

No incidents reported today.

May 14, 2021

No incidents reported.

May 13, 2021

No incidents reported.

May 12, 2021

No incidents reported.

May 11, 2021
Resolved - The outage experienced by our Customer Service Software provider has been resolved and live chats are being processed as usual.
May 11, 17:17 UTC
Identified - Our Customer Service Software provider is currently experiencing an outage preventing some live chat messages from reaching our support team.

Details on the incident are available here: https://support.zendesk.com/hc/en-us/articles/1260805591269-Service-Incident-May-11th-2021

We advise any customers in need of support with their events to reach out to support@hopin.com until this incident is resolved.
May 11, 14:57 UTC
May 10, 2021

No incidents reported.

May 9, 2021

No incidents reported.

May 8, 2021

No incidents reported.

May 7, 2021
Resolved - The issues have been resolved.
May 7, 04:04 UTC
Update - This issue is no longer impacting customers. All areas are working as expected. We are monitoring to be sure the solution does not cause any other issues. As a precaution, please disable the Q&A tab in your event until this incident is fully resolved. Please reach out to support with any questions.
May 7, 01:38 UTC
Monitoring - This issue is no longer impacting customers. All areas are working as expected. We are monitoring to be sure the solution does not cause any other issues. Please refresh, and if the issues persist please contact support.
May 7, 01:13 UTC
Identified - There are currently issues with broadcasting, chat, Q&A, and movability within the platform. We are investigating the issue and will update this page once there is more information.
May 6, 23:30 UTC
May 6, 2021
May 5, 2021

No incidents reported.

May 4, 2021
Resolved - This incident has been resolved.
May 4, 16:22 UTC
Identified - Enterprise SSO sign-in is down due to a third party provider issue. The third party provider is aware of the issue and are working on a fix. We will update this page once resolved.
May 4, 15:47 UTC
May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.